21/22 Terms & Conditions

My Online Schooling Limited

21/22 Terms & Conditions

1. Introduction 

This agreement stipulates the Terms and Conditions, governed by the law of England and Wales, upon which a place has been offered to your child. Once you have accepted a place for your child you are agreeing to be legally bound by these Terms and Conditions. Submission of your Enrolment Application form is acceptance of the following Terms and Conditions.

We ask that you read the terms and conditions carefully before submitting your Enrolment Application form to us.

2. Duration

The following Terms and Conditions will remain in force until the pupil concludes their education with My Online Schooling or is either voluntarily withdrawn by parents or carers by completing a Leaving Form (please refer to Point 8) or excluded by way of authority granted by these Terms and Conditions.

3. Authority of the School Principal

Parents or carers authorise the School Principal, Heads of School and Head of Health and Wellbeing within My Online Schooling, or their nominated deputy, to take such action as they consider being in the best interest of the pupil on a day to day basis.

4. Provision of Education

My Online Schooling shall endeavour to do all that is reasonable to provide a suitable educational environment for every pupil. Although we strive for excellence in the educational advancement of our pupils, My Online Schooling cannot guarantee that the pupil will achieve their desired examination results or that results will be sufficient to gain entry to other educational establishments.

My Online Schooling does not handle the administration of examinations. Pupils are required to register as private candidates. Finding a suitable examination centre, the meeting of deadlines for registration and costs incurred by taking the examinations are the responsibility of the Carer. Additionally, the requirements for participation in other required educational provisions i.e practical science for A-level, are the responsibility of the Carer. Please also see Section 5. 

5. Parents or Carers Responsibility

It is the parents or carers’s responsibility to inform their local authority or local government, where required, that they are electively home-educating your child.

My Online Schooling aims to work in partnership with parents or carers for the educational advancement of young people enrolled in the school. In line with the Department for Education Elective Home Education Guidance for Parents, the responsibility for educational provision for electively home educated pupils lies with Carer. 

My Online Schooling expects parents or carers to use the relevant Parent Portals to monitor their child’s progress, assist their child with managing deadlines, and ensure assignments and assessments are completed and correctly submitted in Canvas. 

Parents or carers are expected to support their child by providing necessary materials as determined by My Online Schooling. To enable the school to support children and young people, parents or carers are expected to inform My Online Schooling of any changes in their child’s life that may impact on their learning within the school. 

Parents or carers are responsible for ensuring their child has access to an appropriate location from which to study. My Online Schooling is not responsible for the home (or any other) study environment. It is the responsibility of pupils and parents or carers to read the School Handbook and ensure that any additional materials such as textbooks are purchased as required.

Parents or carers are responsible for ensuring that their child attends lessons. Parents or carers must also ensure that their child has access to the internet and the correct technology to take part in lessons. The computer and software requirements are set out in the School Handbook which can be found on the Parent Portal. Refunds will not be given for poor internet connection or if there are issues with the device that the pupil is using.

If pupils are unable to attend a live lesson a carer must notify the school using the absence form. If a pupil misses a live lesson, they are expected to watch the recording of that lesson at a later date. If a pupil misses a lesson because of an individual issue then they are expected to watch the lesson recording.

Parents or carers of pupils who do not attend regular, full-time school are responsible for ensuring the legality of home-schooling in their country.

6. Age Eligibility

For reasons of child protection and safeguarding, My Online Schooling cannot accept newly enrolled individuals to classes if they are over 18 years of age, unless the provision is specific to adult learners. Please view our Safeguarding Policy for further information.

7. Admissions

Election of School

We reserve the right to select which school the pupils are enrolled into, either My Online Schooling Europe, Middle East and Africa or My Online Schooling Asia Pacific. This selection is dependent upon the pupils current location/region in the world. 

Enrolment application and payment

Upon submission of an enrolment application you will be required to pay a one off enrolment fee. This fee is non-refundable even if you change your mind and decide not to proceed with enrolment after making the payment.

If you complete an enrolment application but fail to make the required tuition fee payments within the deadlines set out for the intake date you have applied for, your enrolment application will be cancelled and removed from our system. If you still wish to join My Online Schooling following cancellation of your application, you will be required to re-complete the enrolment process including payment of the enrolment fee.

We cannot accept enrolment applications for intake dates once the application deadline has passed. If you miss the deadline to apply for your desired intake date, you will need to apply for the next intake.

Returning families (Also mentioned under Notice Period above)

If you are returning to My Online Schooling you will be required to complete the entire enrolment application process including payment of the enrolment fee. 

Switching schools 

If you are relocating to an Asia Pacific region we can facilitate a switch from our Europe, Middle East and Africa school to our Asia Pacific school. Transitions between schools do not need to comply with intake dates. We will do our best to accommodate the move within 10 working days but in some circumstances this could take up to a month. When moving between schools, you must commit to a full term in each school.

When transitioning to our APAC school you will be required to submit a new enrolment application and will be liable to pay 50% of the enrolment fee for each child. Please be aware that the enrolment fees for our EMEA school and our APAC school may differ. 

When moving to our APAC school, we cannot guarantee that your child will be able to continue all of the same classes they were enrolled in, in our EMEA school. Your child’s timetable and subject selection will be dependent on the availability and course offering in our APAC school.

If you have already paid tuition fees for our EMEA school these will not be refunded. You will be required to pay tuition fees for any APAC lessons your child enrols in.

8. Timetables 

Families will select their subjects through our Subject Selection Portal. Spaces in classes are limited and My Online Schooling can not guarantee that spaces will be available in all desired classes. When selecting classes families should ensure there are no clashes in the individual pupil timetable. If clashes occur My Online Schooling can not guarantee that an alternative timetable option can be found. If clashes occur My Online Schooling can not guarantee that the pupil can be placed in all of the subjects originally selected. 

The school timetable is designed to ensure there are no clashes within each year group. If a family chooses to enrol in multiple year groups, My Online Schooling cannot guarantee that clashes will not occur. 

Individual pupil timetables can not be amended throughout the academic year unless in accordance with our Subject Add and Subject Drop policies (see Point 16).

The school timetable is subject to change.

9. Fees

Fees can be paid on a termly or yearly basis.   Fees are charged from the first day of the academic year to the last day of the academic year.  There are no fees payable over the summer holidays.  When starting part way through the academic year your fees will be calculated on a pro-rata basis.  All fees and other expenses payable are set out on the My Online Schooling website.

My Online Schooling will seek to keep fees stable but reserve the right to increase fees at any time with at least 30 days prior notice. Liability to pay fees and any other additional expenses is the responsibility of the elected payer. 

No refunds will be given for minor disruptions to the provision of lessons. However, please note that you may have a right to a refund for more significant disruptions under The Consumer Rights Act 2015.

Payment Option 1 : Termly Fees – Instalments

Termly invoices are sent out in advance of the start of each term and are split into three instalments. If you STOP ATTENDING MOS you are still liable for the entirety of that term’s instalment payments. If you join part way through a term your tuition for that term will be calculated on a pro-rata basis. The date of your first payment will be determined by the intake date upon which your child is joining rather than the dates outlined below- ongoing payments will be in line with the dates outlined below. If you join prior to the half-term break fees will be paid in three instalments. If you join after the half-term break fees will be split into two instalments for that term. No refunds are provided if you chose to leave part way through a term

Term 1 instalment deadlines

  • Instalment 1 : 21 days prior to the start of the academic year
  • Instalment 2 : 1st October
  • Instalment 3 : 1st November

Term 2 instalment deadlines

  • Instalment 1 : last day of term 1
  • Instalment 2 : 1st February
  • Instalment 3 : 1st March

Term 3 instalment deadlines

  • Instalment 1 : last day of term 2
  • Instalment 2 : 1st May
  • Instalment 3 : 1st June

Payment Option 2 : Termly Fees – Full Payment

Your termly invoice will be sent out in advance of the start of each term.  Term one is due 21 days prior to the start of the term, term two and three are due by the end of the previous term.  If you join part way through a term your tuition for that term will be calculated on a pro-rata basis.  The date of your first payment will be determined by the intake date upon which your child is joining. No refunds are provided if you chose to leave part way through a term. 

Payment Option 3 : Yearly Fees – Full Payment

Your yearly invoice will be sent out in advance of the start of the academic year and is due 21 days prior to the start of the term one. If you join part way through the academic year your yearly tuition will be calculated on a pro-rata basis. The payment date will be determined by the intake date upon which your child is joining. No refunds are provided if you chose to leave part way through the academic year.

Incompletion of Agreed Payment(s)

Fees which have not been paid in full by the pre agreed due date stated on the invoice will result in pupil exclusion. If no efforts are made to contact My Online Schooling and make the payment, it will be passed to our debt collection agency.

Parents and Carers are liable to pay all costs, fees, disbursements and charges including legal fees and costs reasonably incurred by My Online Schooling in relation to the recovery of any unpaid fees irrespective of value of the claim.

10. Notice Period

Notice to leave the school must be submitted via the ‘Leaving Form’ on your Parent Portal. There are three leaving dates throughout the academic year, these coincide with the last day of each of the three terms.

Termly Payments (Instalments and fully payment options)

If you are on a termly payment plan your exit date will be the end of the current term, provided that you have notified us by submitting a ‘Leaving Form’ via your Parent Portal no later than 14 days before the end of the current term. If you notify us after this deadline your exit date will be the end of the following term and you will be liable for the following term’s tuition fees.  We do not offer any refunds for lessons not attended.  Terms must be paid off in full.  If payments have not been made in full they will be passed on to our debt collection agent.  

Yearly Payments

If you decide to pay yearly, your exit date will be the end of the current term, provided that you have notified us by submitting a ‘Leaving Form’ via your Parent Portal no later than 14 days before the end of the current term.  Full payment must be made within 21 days prior to the start of the academic year.  If you are starting part way through the academic year your full payment deadline will be two weeks prior to your start date.  Fees are non-refundable, we do not offer any refunds for lessons not attended. 

Re-enrolment 

If you have been with My Online Schooling in the past and wish to re-enrol, you will be liable to pay the full amount of the enrolment fee again.

At the end of the academic year, if you have not completed a Subject Selection or a Leaving Form by 1st August you will automatically be removed from the school, we will presume you no longer wish to continue. 

11. Confidentiality

We understand the importance of pupil privacy and it is entrusted that any publication, including photographs, videos and other posts by My Online Schooling on our website or on social media will be in the best interests of pupils and require consent from the carer. By agreeing to our Terms and Conditions, you give consent for your child to appear in recorded lessons if they choose to use the microphone or webcam feature of the virtual classroom. These recorded lessons may be viewed by other pupils and staff within My Online Schooling however they will not be shared externally. All staff are required to complete the safeguarding protocol.

Parents and carers are provided the opportunity to specify the permissions granted to My Online Schooling for internal and external sharing of pupil information upon enrolment in the school. carers are required to notify the school in writing if there are changes to the approved permissions.

12. Internet Security

My Online Schooling will take all reasonable steps to ensure that your child uses the facilities of the school platform for appropriate purposes, but your child will be held accountable for any misuse. Deliberate misuse will be treated as a breach of My Online Schooling rules which will be investigated and may result in the expulsion of a pupil from the school.

Pupils will use YouTube and other resources from the internet as part of their lessons. The school will never direct anyone to anything that is not educational. It is the Parents or carers’ responsibility to ensure that they have appropriate content controls and internet security software to protect their child from inappropriate online content.

While we endeavour to provide lessons which are internationally inclusive, we cannot always guarantee that pupils in non-UK countries will be able to access UK content online.

Pupils shall not share links, logins or social media handles with other pupils. If pupils wish to contact each other outside of My Online Schooling, please contact your Success Coordinator.

For further information, please see our E-Safety Policy.

13. Usernames and Passwords

The platforms for use in My Online Schooling should only be used by the enrolled pupil. Usernames and passwords for My Online Schooling platforms should not be shared. Any misuse will be treated as a breach of My Online Schooling rules which will be investigated and may result in the expulsion of a pupil from the school.

14. Data Protection

The school will use the information you provide to us relating to you and your child, together with other information, for administrative monitoring, accounting, planning and control of the curriculum and examinations, publication of examination results, provision of references, analysis for education and management purposes and other purposes necessary for the good management of the school and the welfare of its staff and pupils. We may disclose some or all of this information to service providers and agents for these purposes.

You agree and consent to our processing of the information you and your child provide to us for the purposes outlined above which shall include, where necessary, the processing of sensitive data which is that relating to your child’s health, their religious denomination and ethnic or racial origin.

My Online Schooling has a policy of recording all live interactions between teachers and pupils. All lesson recordings remain securely on our software provider’s servers. Lesson recordings will only be shown to pupils who are currently enrolled at My Online Schooling, or My Online Schooling staff.

Parents or carers give My Online Schooling permission to contact any exam centres where a pupil has sat exams and request the exam results be released to My Online Schooling.

15. Behaviour

The Principal, Heads of School and Head of Health & Wellbeing have the authority to deal with all disciplinary matters arising and to delegate disciplinary powers amongst the staff as appropriate. Parents or carers and pupils accept such authority of the Principal and Heads of School unconditionally.

Parents or carers and pupils are responsible for adhering to the school’s Behaviour Policy, which is available on the My Online Schooling website.

The Principal and Heads of School reserve the right to exclude pupils as a result of the poor behaviour of the pupil or inappropriate or abusive behaviour of the carer.

16. Academic Honesty

All work submitted by pupils must be their own. By submitting work for marking and feedback, pupils agree that the work submitted is original and that any extraneous sources used are fully cited and referenced. The school reserves the right to ‘screen’ work for similarity at any time, particularly where there may be suspicions that cheating and/or plagiarism has taken place. Pupils agree to undertake assessments with monitoring by proctoring services as deemed appropriate by the school. 

Pupils and parents or carers will work in partnership to ensure that all assessments are completed in accordance with ‘exam conditions’ and no extraneous sources are used to gain advantage. Pupils who commit academic malpractice may result in a loss of marks or grades, being reported to the associated exam boards or being excluded from the school. The Principal and Heads of School are responsible for decisions made regarding this.

17. Cancellation of Lessons

Lessons that are cancelled due to the fault of the school (e.g. teacher connection, system break down, staff illness) will either be covered by a supply teacher or made up in the form of cover work or recorded lessons. My Online Schooling does not offer refunds for cancelled lessons that are supplied with one of the provisions listed above. 

Supply teachers may not be specialists in the subject they cover.

18. Changing Enrolment

Adding subjects

If you wish to add subjects you will need to complete your selection on the Subject Selection Portal, which can be accessed via your Parent Portal. New subjects can be added only on a termly basis prior to the term commencing. You must complete your selection at least 14 days prior to the end of the current term for the changes to take effect for the following term. Term dates can be found on our website.

Once the selection on the Subject Selection Portal has been completed the changes will be reflected within your tuition payments from the start of the following term. Current subject selections and costs will remain in place until the end of the current term.  

Once the selection on the Subject Selection Portal has been completed, you will be liable for any payments incurred by the changes requested via the portal. Tuition fees will be updated accordingly in line with your current payment method. It is the parents or carers’s responsibility to ensure the class day and time does not clash with the pupils current timetable (Please refer to Point 7: Timetables).

Once the selection on the Subject Selection Portal has been completed the requested changes cannot be reversed. Any further changes must fall in line with our changing enrolment terms and conditions.

Dropping subjects

If you wish to drop subjects you will need to submit the Drop Subject form via your Parent Portal, this can be actioned on a termly basis only prior to the term commencing. You must submit the form at least 14 days prior to the end of the current term for the changes to take effect for the following term. Term dates can be found on our website.

Once the Drop Subject form has been submitted the changes will be reflected within your tuition payments from the start of the following term. Current subject selections and costs will remain in place until the end of the current term.  

No refunds will be provided for tuition fees already paid.

Once the Drop Subject form has been submitted the requested changes cannot be reversed. Any further changes must fall in line with our changing enrolment terms and conditions.

Support Classes

Support classes can be added throughout the academic year (subject to availability) via your Parent Portal ‘Add Academic Support’ form. 

If you join a support class partway through a month or term, your first payment will be charged on a pro-rata basis. 

Support classes are added to pupils timetables on a weekly basis. If the form is submitted by Wednesday, your support class will appear in Canvas on Monday. 

You can drop support classes on a termly basis by submitting a Drop Subject form via your Parent Portal.

One to One Tuition

One to one tuition is booked through our One To One Tuition Portal. By placing a booking families agree to attend any booked sessions. Refunds are not provided for sessions that are cancelled or unattended. 

Sessions that are cancelled or unattended may be rescheduled. If a session is rescheduled more than 3 times it will be cancelled.

19. ‘Cooling Off’ Period

If you are an EU resident, you are entitled to withdraw your acceptance of these terms and conditions and enrolment of your child within 14 days of the submission of an Enrolment Application Form. We will deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. Please note our enrolment fee is non refundable.