Terms And Conditions


Terms And Conditions

  1. Introduction

This Agreement is between My Online Schooling (“we/us”) and you, the parents or guardians (“you/parents”) of your child (“the pupil”). The Agreement stipulates the terms and conditions upon which a place has been offered to the pupil. Once you have accepted a place for your child you are agreeing to be legally bound by these terms and conditions.

We ask that you read the terms and conditions carefully before submitting your enrolment application to us.

  1. Acceptance and enrolment

A place in a course is accepted by you for a pupil by paying the non-refundable fee and first monthly, termly or annual fees payable in respect of the proposed enrolment and returning required enrolment documentation. This is subject to our acceptance of the enrolment which will be deemed to exist when we convey our acceptance by email.

  1. Duration

The Agreement will commence on our acceptance of the enrolment in accordance with clause 2 and remain in force until either the pupil concludes the course in which they are enrolled or is withdrawn by you or excluded by us, or the Agreement is terminated pursuant to these terms and conditions.

  1. Provision of Education

My Online Schooling shall endeavour to do all that is reasonable to provide a suitable educational environment for every pupil. We cannot guarantee that the pupil will achieve his or her desired examination results or that their results will be sufficient to gain entry to other educational establishments.

  1. Fees

All fees and other expenses payable are set out on the My Online Schooling website. Fees can be paid by credit card or direct debit on our acceptance of your application.

non-refundable $400 AUD enrolment fee is payable by you if your pupil is enrolled in My Online Schooling Asia Pacific. The enrolment fee must be paid before students get access to the school. The enrolment fee is applicable to all pupils joining the school, even if they have been previously enrolled. Tuition fees are payable in advance either monthly (UK/AU bank accounts only) or termly and are due no later than the first day of the month in which the term commences unless otherwise agreed with you.

Pupils whose fees not been paid in full or agreed through a payment plan before the start of term may be excluded from participation in a course until the necessary amount is paid.

Tuition fees for the first month/term of enrolment will be pro-rated until the beginning of the next month/term.

We will seek to keep fees stable but reserve the right to increase fees at any time with at least 30 days’ prior notice. You agree to pay those fees on receipt of notice of any such increase.

Liability to pay fees is joint and several as between parents or guardians. You are liable to pay the fees and any other additional expenses associated with your child’s enrolment and continuing education with us, including the expenses and legal costs of recovery of unpaid fees where incurred.

No refunds will be given for minor disruptions to the provision of lessons.

Certificates of completion of courses will not be issued whilst any fees remain outstanding.

  1. Termination

This Agreement may be terminated by your giving us notice of termination in writing by completing the Leaving Form on our website and giving us the notice set out below.

We may suspend the services we provide or terminate the pupil’s participation in any course or terminate this Agreement by giving you 14 days’ notice of our intention to do so where you have failed to pay the fees when due or to comply with these terms and conditions, or the pupil has failed to comply with appropriate standards of behaviour.

Monthly Payments

If you are on a monthly payment plan and decide to leave us, the date of termination will be the end of the month in which you provide us with the notification of your intention to terminate the Agreement or end the pupil’s participation in a course, provided that you have notified us in writing prior to our monthly cut-off dates which can be found here. If you notify us after the cut-off date, the date of termination will be the end of the following month. Your Direct Debit payment will be cancelled on or before the cut-off date when notified of your intent to leave. Please note that we do not offer any refunds for any lessons not attended.

Termly Payments

If you are on a termly payment plan, you must notify us at least 28 days prior to the end of term if you wish to leave. Termly payments are paid in advance of term commencing and they are non-refundable. Full payment must be made within 14 days prior to term starting.

Yearly Payments

If you decide to pay yearly, you will not be entitled to a refund of payments during that academic year. If you do not wish to continue with us beyond the end of the year, you must notify us in writing 28 days prior to the academic year finishing. Full payment must be made within 14 days prior to the academic year starting.

  1. Internet Security

We will take all reasonable steps to ensure that your child uses the facilities of the school platform for appropriate purposes, but your child will be held accountable for any misuse. Deliberate misuse will be treated as a breach of My Online Schooling rules.

Pupils will use YouTube and other resources from the internet as part of their lessons. The school will never direct anyone to anything that is not educational. It is the parents’ responsibility to ensure that they have appropriate content controls and internet security software to protect their child from inappropriate online content.

  1. Usernames and Passwords

Pupils must not share links or logins with other pupils. If pupils wish to find each other outside our system, they will have to go through the office and the other pupil’s parents.

  1. Study Environment

Parents are responsible for ensuring their child has access to an appropriate location from which to study. My Online Schooling is not responsible for the home (or any other) study environment.

Parents are responsible for ensuring that the pupil attends lessons. You are responsible for ensuring the pupil has access to the internet and the correct technology to take part in lessons. The computer and software requirements are set out in the School Handbook which can be found on the My Online Schooling website. Refunds will not be given for poor internet connection or if there are issues with the device that the pupil is using.

If students are unable to attend a lesson because of an individual issue, then they are expected to watch the recording of the lesson.

Parents are responsible for ensuring the legality of home-schooling in their country.

  1. Cancellation of Lessons

Lessons that are disrupted or not available due the fault of the school (e.g. teacher connection, system break down, staff illness) will either be given by a substitute teacher or made up before the end of the school year by live or recorded lessons.

  1. Behaviour and Authority of the Education Manager

You authorise the Education Manager of My Online Schooling, or their nominated deputy, to take such action as the Education Manager may consider being in the best interests of the pupil on a day to day basis. The Education Manager has authority to deal with all disciplinary matters arising and to delegate disciplinary powers amongst the staff as he or she considers appropriate. Parents and pupils accept such authority unconditionally.

Parents and pupils are responsible for adhering to the school’s Behaviour Policy, as amended from time to time, which is available on the My Online Schooling website.

The Education Manager reserves the right to exclude pupils as a result of the poor behaviour of the pupil or inappropriate or abusive behaviour of the parent.

  1. Confidentiality

We will only disclose confidential information that we receive by reason of this Agreement where required to by law, where it is otherwise in the public domain, or where necessary to give effect to the terms of this Agreement.

  1. Privacy and Data Protection

“Personal Information,” as defined in the Privacy Act 1988 (Cth) will only be used by us to provide you with the services under this Agreement in accordance with all Privacy Principles which govern the handling of such information by us including, without limitation, the Australian Privacy Principles under the Privacy Act. Our Privacy Statement is available here. 

We understand the importance of pupil privacy and we will use our best endeavours to ensure that any publication, including photographs, videos and other posts by My Online Schooling on our website or on social media will be in the best interests of pupils and will not be posted without parental consent.

We will use the information you provide to us relating to you and your child, together with other information, for administrative monitoring, accounting, planning and control of the curriculum and examinations, publication of examination results, provision of references, analysis for education and management purposes and other purposes necessary for the good management of the school and the welfare of its staff and pupils. We may disclose some or all of this information to service providers and agents for these purposes.

You agree and consent to our processing of the information and you and your child provide to us for the purposes outlined above which shall include, where necessary, the processing of sensitive data which is that relating to your child’s health, their religious denomination and ethnic or racial origin.

My Online Schooling has a policy of recording all academic lessons. This policy is believed to be in the best interest of all pupils and teachers as well as parents. All lesson recordings remain securely on our software provider’s servers. Recordings will only be shown to pupils who were enrolled in a course at the time of a lesson, or My Online Schooling staff.

Parents give My Online Schooling permission to contact any exam centres where a pupil has sat exams and request the exam results be released to My Online Schooling.

14. Limitation of Liability

To the extent permitted by law, any liability to you or the pupil in contract, tort, statute or in any other way for any injury, loss or damage of any kind whatever (including, without limitation, any liability for direct, indirect, special or consequential loss or damage), sustained by the pupil, you or any other person, or for any other costs, charges or expenses incurred by you arising from or in connection with this Agreement, and any act or omission of My Online Schooling, its agents or employees is excluded.

To the extent permitted by law, you indemnify us in respect of any loss or liability suffered by us arising from this Agreement by reason of your breach.

15. Changing Enrolment

Adding a subject

If you choose to add a subject, you should complete the Add Subjects form on our website and pay the appropriate fee. Once payment is made, changes made before a Wednesday will take effect the following Monday. Changes made after Wednesday will take place the Monday of the week after.

Dropping a subject

Dropping a subject can be done on a monthly or termly basis, depending on your billing cycle. If you are on a monthly payment plan and wish to drop a subject, this will take effect the following month, provided that you have notified us on or before the monthly cut-off date which can be found here. If you notify us after the monthly cut-off date, it will take effect at the end of the following month. Payment information will be changed accordingly.

If you are on a Termly or Yearly payment plan, you may drop subjects at the end of each term provided that you have notified us at least 28 days prior to the end of term.

If you wish to drop a subject, please contact admin.aus@myonlineschooling.co.uk. There is a $20 AUD administration fee for dropping or changing a subject.

16. Variation

Except as stated in this Agreement, this Agreement may only be varied by agreement or by My Online Schooling giving at least 14 days’ notice to you of the changes, including if applicable, the new amount, new frequency of payment and next debit date in respect of any payment.

17. Entire agreement

This Agreement, together with any documentation accepted by us on enrolment to facilitate payment of fees and material to which reference is made in clauses 6 and 16, constitutes the entire agreement between the parties and supersedes all prior representations, agreements, statements and understandings, whether verbal or in writing.

18. Governing Law

These terms and conditions shall be governed by and construed according to the laws of Victoria.