Terms and Conditions

My Online Schooling Limited

Terms and Conditions

1. Introduction

This agreement stipulates the terms and conditions, governed by the law of England and Wales, upon which a place has been offered to your child. Once you have accepted a place for your child you are agreeing to be legally bound by these terms and conditions. In this document, guardians will also be encompassed under the term ‘parents’.

We ask that you read the terms and conditions carefully before submitting your enrolment application to us.

2. Duration

The agreement will remain in force until the pupil concludes their education with My Online Schooling or is either voluntarily withdrawn by parents by completing a leaving form or excluded by way of authority granted by these terms and conditions.

3. Authority of the Education Manager

Parents authorise the Education or Health and Wellbeing Manager of My Online Schooling, or their nominated deputy, to take such action as the Education or Health and Wellbeing Manager may consider being in the best interests of the pupil on a day to day basis.

4. Provision of Education

My Online Schooling shall endeavour to do all that is reasonable to provide a suitable educational environment for every pupil. Although we strive for excellence in the educational advancement of our pupils, My Online Schooling cannot guarantee that the pupil will achieve their desired examination results or that results will be sufficient to gain entry to other educational establishments.

My Online Schooling does not currently handle the administration of examinations. Pupils are required to register as a private candidate. Finding a suitable examination centre, the meeting of deadlines for registration and costs incurred by taking the examinations are the responsibility of the parents. Additionally, the requirements for participation in other required educational provisions i.e practical science for A-level, are the responsibility of the parents.

5. Timetables

Pupil timetables are created by My Online Schooling before the pupil’s intake date. Timetables are created to maintain small class sizes. If a prospective family has timetable constraints, they can submit a timetable request to the My Online Schooling Administration Team. My Online Schooling will endeavour to accommodate timetable requests, but there is no guarantee that requests will be met. 

Timetables are designed to ensure there are no clashes within each year group. My Online Schooling will endeavour to prevent clashes within the timetable; however, if a family chooses to enrol in multiple year groups, My Online Schooling cannot guarantee that clashes will not occur. 

The timetable is subject to change.

6. Fees

If paying termly/yearly and starting part way through the term/year, tuition fees for the first term/year of enrolment will be calculated on a prorated basis.

Monthly fees are to be paid by Direct Debit every month, over 11 months – there are no fees payable over the summer holidays. The first and final month will be calculated on a pro-rata basis. 

All fees and other expenses payable are set out on the My Online Schooling website.

My Online Schooling will seek to keep fees stable but reserve the right to increase fees at any time with at least 30 days prior notice. Liability to pay fees and any other additional expenses is the responsibility of the parent or carer.

Fees of a pupil which have not been paid in full or agreed through a payment plan before the start of term may be excluded until the necessary amount is paid. Parents are liable to pay all costs, fees, disbursements and charges including legal fees and costs reasonably incurred by My Online Schooling in relation to the recovery of any unpaid fees irrespective of value of the claim.

No refunds will be given for minor disruptions to the provision of lessons. However, please note that you may have a right to a refund for more significant disruptions under The Consumer Rights Act 2015.

7. Notice Period

Notice to leave the school must be done in writing by completing the Leaving Form on our website. Please see below for details.

Monthly Payments

If you are on a monthly payment plan and decide to leave us, your exit date will be the end of the month provided that you have notified us by the 15th of the month. You can view more information on our Leaving Form page. If you notify us after the 15th cut-off date, your exit date will be the end of the following month. Your Direct Debit payment will be cancelled on or before the cut-off date when notified of your intent to leave. Please note that we do not offer any refunds for any lessons not attended.

Termly Payments

If you are on a termly payment plan, you must notify us at least 28 days prior to the end of term if you wish to leave. If notice is given less than 28 days before the end of term, you will be liable for payments for the following term. Termly payments are paid in advance of term commencing and they are non-refundable. Full payment must be made within 14 days prior to term starting. 

Yearly Payments

If you decide to pay yearly, you will not be entitled to a refund of payments during that academic year. If you do not wish to continue with us beyond the end of the year, you must notify us in writing 28 days prior to the academic year finishing. Full payment must be made within 14 days prior to the academic year starting.

Failed Payments

If on 3 occasions, a payment is not made by the agreed date and without 7 days prior notice, My Online Schooling has the right to permanently remove the pupil from the school. If you wish to re-enrol, you will be liable to pay the full amount of the enrolment fee again.

8. Confidentiality

We understand the importance of pupil privacy and it is entrusted that any publication, including photographs, videos and other posts by My Online Schooling on our website or on social media will be in the best interests of pupils and require parental consent. By agreeing to our Terms and Conditions, you give consent for your child to appear in recorded lessons if they choose to use the microphone or webcam feature of the virtual classroom. These recorded lessons may be viewed by other pupils of My Online Schooling however they will not be shared externally. 

9. Internet Security

My Online Schooling will take all reasonable steps to ensure that your child uses the facilities of the school platform for appropriate purposes, but your child will be held accountable for any misuse. Deliberate misuse will be treated as a breach of My Online Schooling rules which will be investigated and may result in the expulsion of a pupil from the school.

Pupils will use YouTube and other resources from the internet as part of their lessons. The school will never direct anyone to anything that is not educational. It is the parents’ responsibility to ensure that they have appropriate content controls and internet security software to protect their child from inappropriate online content.

We cannot always guarantee that pupils in non-UK countries will be able to access UK content online.

10. Usernames and Passwords

Pupils shall not share links, logins or social media handles with other pupils. If pupils wish to find each other outside our system, they will have to go through the My Online Schooling office and the other pupil’s parents.

11. Study Environment

Parents are responsible for ensuring their child has access to an appropriate location from which to study. My Online Schooling is not responsible for the home (or any other) study environment. It is the responsibility of pupils, parents and carers to read the School Handbook and ensure that any additional materials such as textbooks are purchased as required.

Parents are responsible for ensuring that their child attends lessons. Parents must also ensure that their child has access to the internet and the correct technology to take part in lessons. The computer and software requirements are set out in the School Handbook which can be found on the My Online Schooling website. Refunds will not be given for poor internet connection or if there are issues with the device that the pupil is using.

If pupils are unable to attend a live lesson a parent or carer must notify the school using the absence form. If a pupil misses a live lesson, they are expected to watch the recording of that lesson at a later date.  If a pupil misses a lesson because of an individual issue then they are expected to watch the lesson recording.

Users of My Online Schooling are pupils who are homeschooled or those who are using the service to supplement full-time education in a regular school. As such, the full responsibility of the provision of their education lies with parents or caregivers. Parents of pupils who do not attend regular, full-time school are responsible for ensuring the legality of home-schooling in their country.

12. Cancellation of Lessons

Lessons that are cancelled due to the fault of the school (e.g. teacher connection, system break down, staff illness) will either be covered by a supply teacher or made up in the form of cover work or recorded lessons. My Online Schooling does not offer refunds for cancelled lessons that are supplied with one of the provisions listed above. 

In order to continue the provision of lessons, My Online Schooling reserves the right to make changes to the timetable. 

13. Behaviour

The Education and Health and Wellbeing Manager has authority to deal with all disciplinary matters arising and to delegate disciplinary powers amongst the staff as appropriate. Parents and pupils accept such authority of the Education Manager unconditionally.

Parents and pupils are responsible for adhering to the school’s Behaviour Policy, which is available on the My Online Schooling website.

The Education Manager reserves the right to exclude pupils as a result of the poor behaviour of the pupil or inappropriate or abusive behaviour of the parent.

14. Data Protection

The school will use the information you provide to us relating to you and your child, together with other information, for administrative monitoring, accounting, planning and control of the curriculum and examinations, publication of examination results, provision of references, analysis for education and management purposes and other purposes necessary for the good management of the school and the welfare of its staff and pupils. We may disclose some or all of this information to service providers and agents for these purposes.

You agree and consent to our processing of the information you and your child provide to us for the purposes outlined above which shall include, where necessary, the processing of sensitive data which is that relating to your child’s health, their religious denomination and ethnic or racial origin.

My Online Schooling has a policy of recording all academic lessons. This policy is believed to be in the best interest of all pupils and teachers as well as parents. All lesson recordings remain securely on our software provider’s servers. Recordings will only be shown to pupils who were enrolled in a course at the time of a lesson, or My Online Schooling staff.

Parents give My Online Schooling permission to contact any exam centres where a pupil has sat exams and request the exam results be released to My Online Schooling.

15. Election of school 

We reserve the right to select which school the pupil is enrolled into, either My Online Schooling UK or My Online Schooling Asia Pacific. This selection is dependent upon the pupils current location/region in the world.

16. Changing Enrolment

Adding a subject

If you choose to add a subject, you should complete the Add Subjects form on our website. Changes requested via the form by a Wednesday will take effect the following Monday. Changes requested after Wednesday will take place the Monday of the week after. Tuition fees will be updated accordingly.

Dropping a subject

Dropping a subject can be done on a monthly or termly basis, depending on your billing cycle. If you are on a monthly payment plan and wish to drop a subject, this will take effect the following month, provided that you have notified us on or before the 15th of the month. If you notify us after the 15th, it will take effect at the end of the following month. Payment information will be changed accordingly.

If you are on a Termly or Yearly payment plan, you may drop subjects at the end of each term provided that you have notified us at least 28 days prior to the end of term. These changes will take effect in the next Term or Year, depending on your payment plan. A pupil may drop a subject during term time however no refunds will be given.

If you wish to drop a subject, please contact admin@myonlineschooling.co.uk. There is a £10 administration fee for dropping a subject.

Opting Out of the Health and Wellbeing Support Package 

Opting out of the Health and Wellbeing Support Package can be done on a monthly or termly basis, depending on your billing cycle. If you are on a monthly payment plan and wish to opt out of the support package, this will take effect the following month, provided that you have notified us on or before the 15th of the month. If you notify us after the 15th, it will take effect at the end of the following month. Payment information will be changed accordingly.

If you are on a Termly or Yearly payment plan, you may opt out of the package at the end of each term provided that you have notified us at least 28 days prior to the end of term.

17. ‘Cooling Off’ Period

If you are an EU resident, you are entitled to withdraw your acceptance of these terms and conditions and enrolment of your child within 14 days of the submission of an Enrolment Application Form. 

If you decide to withdraw your acceptance of these terms and conditions within 14 days of the submission of an Enrolment Application Form, and you asked for the services to be supplied during this period, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind.